Case Study: PWTS Sri Lanka

Features
Features
- Work Order Management
  Create, assign, and track work orders from start to finish with real-time visibility.
- Asset Management
  Maintain complete asset history, warranty details, and performance metrics.
- Mobile App
  Empower technicians to manage work orders, scan assets, and record updates directly from the field.
- Safety & Compliance
  Automate inspection schedules and maintain audit-ready reports.
- Reporting & Analytics
  Get actionable insights on downtime, cost, and performance to make data-driven decisions.
- Inventory Management
  Manage spare parts and materials with automatic reorder levels and usage tracking.
- Contract Management Module
  A smarter way to manage service contracts, SLAs, billing, and compliance. All from a single, unified CMMS platform.
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Industries
Industries
- Hotels & Hospitality
  Align maintenance with occupancy and guest comfort.
- Manufacturing
  Keep production lines reliable and reduce unplanned downtime.
- Service Providers
  Manage client sites, SLAs, and field teams efficiently.
- Facility Management Companies
  Centralize assets, vendors, and preventive maintenance across properties.
Use Cases
Use Cases
- In-House Maintenance Management
  Streamline internal maintenance operations with automated workflows and real-time tracking.
- Large Scale Facility Management
  Manage multiple facilities efficiently with centralized control and comprehensive reporting.
- Smart Maintenance Management
  Leverage IoT and predictive analytics for proactive maintenance and reduced downtime.
- Hotel Maintenance Management
  Ensure guest satisfaction with efficient hotel facility management and quick response maintenance.
Case Studies
Case Studies
- Nestlé Sri Lanka
  Transforming Asset Management with Fieldsmart CMMS
- Pure World Technical Services Sri Lanka
  Enhancing Facilities Management with Fieldsmart CMMS
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Case Study: PWTS Sri Lanka – Enhancing Facilities Management with Fieldsmart CMMS

Overview

PWTS Sri Lanka, the local operations of Pure World Technical Services (Pvt) Ltd, is a provider of integrated facilities management (IFM) and MEP services across Sri Lanka. Their scope encompasses a broad portfolio of services including landscaping, plumbing, electrical, HVAC, IT support, high-rise cleaning and more. Given their rapid expansion and the scale of their client base (over 500 annual maintenance contracts in their first year in Sri Lanka), their goal was to adopt an advanced asset and maintenance-management tool to optimise service delivery, reduce equipment downtime, and elevate quality of service.

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Challenge

PWTS faced several key operational challenges as their service volume increased:

Manual Job Coordination: Assigning and tracking technicians across multiple service categories and client sites was time-consuming and error-prone.
Quotation & Approval Delays: Customers lacked a transparent and efficient process to receive and approve quotations, leading to delays in job initiation.
Limited Asset & Job Visibility: Without a centralized system, management had difficulty tracking asset history, job progress, and technician performance in real time.
AMC Management Complexity: Tracking service schedules, reminders, and contract renewals manually often led to missed or delayed preventive maintenance visits
Customer Communication Gaps: Clients had limited visibility on technician arrival times and service progress, affecting customer satisfaction.
Reporting Inefficiencies: Lack of consolidated insights into job volumes, invoice status, and revenue performance hindered data-driven decision-making.

Solution

To address these challenges, PWTS partnered with Fieldsmart to implement a cloud-based CMMS, centralizing maintenance workflows and enhancing transparency across admins, technicians, and customers. Fieldsmart CMMS enabled PWTS to:

Automate Callouts:

Customers log service requests via mobile app; admins receive instant notifications and prepare quotations.

Efficient Work Order Management:

Technicians gained access to a mobile app, allowing them to efficiently manage maintenance tasks, update work orders, and promptly address inventory needs on-site.

Digital Quotation & Approval:

PDF quotations sent via app; customers can approve or reject instantly, speeding up job initiation.

Smart Technician Scheduling:

Admins assign technicians via the portal; technicians get mobile notifications with job details and navigation.

Real-time Technician Tracking

GPS tracking lets customers view ETA and live location, improving accountability.

WhatsApp Integration:

Automatic notifications for ETA, arrival, and job completion enhance customer engagement.

AMC Management:

Admins create and track contracts with scheduled reminders, ensuring no service lapses.

Instant Service Reports:

Technicians generate digital reports with photos, notes, and e-signatures, shared instantly via WhatsApp or email.

Centralized Analytics:

Dashboard provides insights into quotations, invoices, technician performance, and AMC completion for data-driven decisions.

Implementation

Fieldsmart CMMS was rolled out in structured phases to minimize disruption:

Requirement Assessment: Mapped existing workflows, service categories, and customer touchpoints.
System Configuration: Customized AMC, quotation, and WhatsApp modules to PWTS’s needs.
Data Migration: Imported customer, property, and asset data to ensure continuity.
Training: Onboarded technicians, admins, and management to web and mobile platforms
Pilot Rollout:: Tested select service categories to validate performance.
Full Deployment & Support: Company-wide launch with ongoing optimization and monitoring.

What Our Clients Say

This project came with a tight timeline, and there were quite a few changes that needed to be made quickly along the way. Fieldsmart was very responsive and flexible, managing to accommodate everything we asked for without delay. Overall, we’re really pleased with the outcome and appreciate Fieldsmart for providing a fast, cost-effective, and easy-to-use solution that fits our needs perfectly.

Ryle Comester, Assistant Manager – Nestlé Professional

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Results

Fieldsmart CMMS delivered measurable improvements for PWTS:

25% Reduction in Downtime: Proactive AMC scheduling and real-time tracking.
40% Faster Job Turnaround: Digital approvals and instant technician dispatch.
Enhanced Customer Experience: ETA tracking and WhatsApp updates improved satisfaction and repeat bookings.
Higher Technician Productivity: Mobile task management reduced idle time and boosted accountability.
Streamlined Financial Oversight: Centralized reporting on invoices and quotations enabled clear revenue visibility.
Operational Scalability: Managed 500+ active AMCs efficiently with automated workflows and reminders.

Conclusion

By adopting Fieldsmart CMMS, PWTS Sri Lanka has positioned itself to deliver next-generation integrated facilities management services with real-time asset tracking, mobile technician workflows, preventive / corrective maintenance and comprehensive analytics. This has enabled PWTS to meet its strategic goal of elevating MEP and IFM service experience in Sri Lanka, delivering higher reliability, reduced downtime and improved client satisfaction across their rapidly-growing maintenance contract portfolio.

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